2024 Manifesto

You may be thinking, what is a manifesto or what is need for it?

Well, according to Cambridge dictionary a Manifesto is a written statement of the beliefs, aims and policies of an organisation. The MRM Care Consultant Manifesto will not be any different...

An Introduction

To give you a picture of where we are heading it's appropriate to give you context on where we once were.

The 2023 Review

2023 was a year full of blessings, new connections and learning for MRM Care Consultant. We started the year off strong in our new home on Featherstone and broadened our visibility and accessibility to the greater community. 

Our growth has been expediential in the past year in all aspects of the organisation, here is some of the highlights of our growth in this past year:

Specialised Substitute Residential Care - March

Just 9 weeks after the initial assessment and final step of MRM Care Consultant’s application to become a Specialised Substitute Residential Care (SSRC); we were granted our registration and able to begin providing this specialised support in conjunction with the Department of Communities and Justice NSW. 

MRM team expands! - January-December

In 2023, we’ve had a great expansion of team members. Our managerial, marketing and care teams across the board have had new members join bringing us closer and closer to achieving the best possible care each day.

See our updated organisational chart!

NDIS Registration – July 

Over 12 months in processing and applications wait times MRM Care Consultant had finally received NDIS Registration! Previously we were operating as an unregistered provider providing services exclusively available to unregistered providers. 

Today we can provide a range of services to all NDIS participants.

Opening of our first and second SIL Homes

In July 2023, MRM’s first supported independent living home – Lavender House was opened as well as Lily Cottage. With 24/7 care staff on site, Lavender House now serves as the home of our valued participants and a place of happiness and comfort for their family members. 

Lily cottage remains as the haven for respite and is open for permanent vacancy. Both Lily cottage and Lavender House’s care is directed by Team Leader Paita EN. 

Staff Upskilling and Development!

Education and training have been deeply embedded within the DNA of MRM. All team members are encouraged and supported to seek higher education and training pertaining to their respective roles. 

In ensuring our promise to quality care our team has organised multiple First Aid (CPR) training sessions, Manual handling sessions and education sessions across our care teams to refresh and upskill our team and therefore securing their ability to provide quality, safe care. 

Sia (Regional Manager PER), Tupou (Admin and Quality Support Officer) and Mahe (Director) had attained their Diploma in Community Service with the notable support of MRM Care Consultant. 

MRM in the Community 

In 2023 MRM was able to delve deeper in the meaning of community, by not only speaking our intentions and mission in participating in community but we were also able to put these words into actions. 

Info Day! – July 

MRM Care Consultant held the first official info day open to the public in July of 2023. The info day involved community members either interested in our services for themselves or someone they knew. 

MRM on the AIR – June-August

For the first time, MRM had the opportunity to be a part of a Live on air radio interview aired by Skid Row radio as well as Macarthur Sounds Radio. 

MRM in Canberra 

MRM travelled to the Nation’s capital to advertise and promote our services to the Canberran community’s, special thanks to the President of the Tongan Canberra Committee Vea Aho.

MRM in Coffs Harbour 

A team from our head office team travelled up the coast to Coffs Harbour to meet with key personnel within the health care and hospital space operating within Coffs Harbour. 

MRM in Perth 

After a trip earlier in the year, MRM was able to form and solidify connections within Perth. By November, Sia and Hala had made the move to Perth with a focus to establish, develop and maintain MRM Care Consultant in Perth!

Youth off the Streets

Our team had volunteered our assistance in cooking, cleaning and serving for the bi-weekly Youth off the Streets program here in Bankstown. The program transforms Bankstown square into a place where kids can meet, connect and play together.

Donations and Support 

Twinnies

MRM is blessed to be able to contribute to individuals and organisations alike in achieving their mutual goal in servicing a community need. We were able to support Twinnies Brand in their office opening as well as in the production of resources now available for sale via the Twinnies Brand website.

Youth Three Sixty

With a similar view and mission in closing the gap for Youth under the protection of OCG, we have been proud to support Youth Three Sixty through our donations. 

The Vaiangina Project

In response to the call put forward by the Vaiangina Project we were motivated to donate funding as well as supplies to assist in the acquisition of quality learning equipment for a primary school in need in Tonga. 

Christmas Party 

Staff Christmas Party – November 

Our 2nd annual Staff Christmas party celebrated the achievements and hard work of the entire MRM Care Consultant team in 2023. Although not all team members were able to make the party, the night was still great and memorable as most team members came dressed in their Bollywood nights outfits. 

The program involved a thank you speech from Managing Director Fina Veukiso, prizes for best dressed and dancer; as well as the 2nd Christmas Charity Raffle for the Alonga Disability Centre in Tonga. All in attendance was also gifted with a performance from Jessy (Peli) for the 2nd year in a row. 

We thank all team members and external stakeholders who made the night as fun as it was. 

Client Christmas Lunch – December 

All clients were invited to be treated at the Bankstown Buffet for a special Christmas Lunch. We were glad to have our clients together with their support worker for a lunch in appreciation for their trust in MRM Care Consultant.

MRM Care Consultant for 2024

Our mission, goals, vision, and inspiration remain constant. That is to care wholeheartedly, with compassion and to do so with the best interest of the individual as paramount. 

We are eager to set forth 2024 as the year of learning, community, and quality assurance. 

Learning 

Staff Training

We understand the importance of staff training and maintenance of skills in the completion of their duties. So, going forward from the momentum built in 2023 we are dedicated to continuing the supported enrolment for First Aid (CPR) , Manual Handling and regular staff education. This is just one of the ways we hope to fulfill our mission in providing the best possible care. 

Cultural Awareness

Our values of compassion and respect are key in driving our attitudes towards care. We are committed to providing our team with access to cultural safety training as well as regular education and dialogues with cultural safety as paramount. 

With this approach we believe our team will be further equipped with knowledge and skills which are essential in completing their duties as care staff, support workers and youth mentors. 

Community

In 2023 we were able to connect with our community like never before. We engaged with people from all walks of life and were able to be of service to our community outside of our workplace also!

MRM Care Consultant is dedicated to prolonging this approach to community stewardship and solidarity in 2024.

Quality Assurance

As we MRM Care Consultant is growing and developing our supports it is only correct that we ensure quality is assured and promoted every step of the way. By assuring quality, our support team is backed in a meaningful way which only empowers them further to provide quality supports!

Restructuring 

MRM Care Consultant has grown exponentially since the beginning of 2023 and we are excited for you all to know of this through some structural changes in our organisational chart for 2024.

You can find further information and updates via our Facebook page, Instagram or LinkedIn! Just search MRM Care Consultant.